Client Care & Inside Sales Coordinator

Ace Handyman Services Fox Valley•Elgin, IL

27d•Onsite

About The Position

Ace Handyman Services Fox Valley is growing, and we are looking for a highly motivated, customer-focused, sales-driven professional to become the voice and front-end growth engine of our business. This is NOT a traditional receptionist or administrative role. We are seeking someone who genuinely enjoys talking with customers, building trust quickly over the phone, solving problems, and confidently guiding homeowners toward booking our services. Our customers are not looking for the cheapest option — they are looking for professionalism, responsiveness, trust, communication, and peace of mind. We are looking for someone who believes in delivering and selling that value every single day. If you love the phone, thrive on helping people, enjoy converting opportunities into booked work, and want to directly contribute to the growth of a respected local business, we want to talk with you. About Us Ace Handyman Services is a nationally recognized leader in home repair and improvement services. Our Fox Valley office has proudly served the community for nearly six years with a reputation built on professionalism, communication, craftsmanship, and exceptional customer care. We are a locally owned business backed by a nationally trusted brand, and we are passionate about helping homeowners love their homes. About the Role This position serves as the primary point of contact for our customers and plays a critical role in driving the growth of the business. The ideal candidate: Wants to answer every incoming call Enjoys building relationships with customers Is energized by helping people and closing business Understands how to sell value and professionalism Is comfortable discussing premium services and pricing Thrives in a fast-moving environment with multiple priorities Loves organization, follow-up, and momentum Is highly detail-oriented and tech savvy Takes ownership and accountability seriously Enjoys outbound calling and proactive follow-up Believes responsiveness and communication matter This role combines: customer experience, inside sales, scheduling coordination, CRM management, pipeline follow-up, and operational support.

Requirements

Strong phone communication and customer relationship skills
Previous sales, inside sales, customer service, dispatch, or call-center experience
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Comfortable using CRM systems and technology platforms
Ability to work independently while remaining coachable
Positive attitude and strong work ethic
Reliable transportation and ability to commute to Elgin office
Comfortable working in a fast-paced environment
Strong attention to detail and follow-through