Client Care & Inside Sales Coordinator

Ace Handyman Services Fox Valley • Elgin, IL

28d • $22 - $26 • Onsite

About The Position

Ace Handyman Services Fox Valley is seeking a highly motivated, customer-focused, sales-driven professional to become the voice and front-end growth engine of their business. This role is not a traditional receptionist or administrative position. The ideal candidate will enjoy talking with customers, building trust over the phone, solving problems, and guiding homeowners toward booking services. The company emphasizes professionalism, responsiveness, trust, communication, and peace of mind in their customer interactions. This position combines customer experience, inside sales, scheduling coordination, CRM management, pipeline follow-up, and operational support, playing a critical role in driving business growth.

Requirements

• Strong phone communication and customer relationship skills
• Previous sales, inside sales, customer service, dispatch, or call-center experience
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Comfortable using CRM systems and technology platforms
• Ability to work independently while remaining coachable
• Positive attitude and strong work ethic
• Reliable transportation and ability to commute to Elgin office
• Comfortable working in a fast-paced environment
• Strong attention to detail and follow-through

Nice To Haves

• Service Titan experience
• CRM experience (Pipedrive or similar)
• Home services industry experience
• Hospitality or relationship-focused sales background
• Scheduling/dispatch experience
• Marketing or pipeline management experience

Responsibilities

• Answer inbound customer calls promptly and professionally
• Build trust and confidence with homeowners over the phone
• Educate customers on our services and scheduling process
• Sell the value of our services, professionalism, and customer experience
• Guide customers toward booking appropriate service time blocks
• Handle customer questions and pricing conversations confidently
• Conduct outbound follow-up calls to unsold leads and existing customers
• Help maximize booking conversion and schedule utilization
• Follow up consistently on open opportunities and pending customer decisions
• Maintain momentum throughout the customer journey
• Coordinate schedules for multiple craftsmen
• Match the right technician to the right customer/project
• Communicate scheduling updates clearly and professionally
• Maintain accurate customer records and job details
• Utilize Service Titan and CRM tools daily
• Help manage workflow, lead pipelines, and customer follow-up activity
• Ensure technicians have accurate job information before arrival
• Deliver a consistently positive and professional customer experience
• Support review generation and repeat business efforts
• Communicate proactively and professionally with customers and team members
• Help maintain the reputation and growth of the business
• Ensure customers feel informed, acknowledged, and valued throughout the process

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive hourly base pay
• Growth and advancement opportunities
• Ongoing coaching and development
• Flexible scheduling options
• Regular performance and pay reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed