Client Care Coordinator - Full-Time
About The Position
This is an entry-level healthcare administration role with endless growth potential in a fast-moving organization that helps kids. The Client Care Coordinator is responsible for client reception, entering schedules, general office support, and clerical functions. This role serves as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours. The coordinator communicates professionally and confidently with caregivers by phone, email, and text to ensure timely resolution of scheduling needs and concerns. They proactively notify families and staff of schedule changes, staffing adjustments, and coverage updates to maintain continuity of care. Building positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundaries is key. The role also involves maintaining and updating daily client schedules in ABA Connect, ensuring all team members are informed of schedule modifications, and monitoring team communication to identify issues requiring leadership support. The coordinator partners closely with the Director of Operations (DOO) to execute scheduling plans and helps coordinate cancellations, additional hours, and schedule changes. Additionally, they follow up with families regarding P2P checks and payments, help coordinate check collection and reissued payments when needed, and support day-to-day administrative needs of the center.
Requirements
- High school diploma/GED required
- Organized, dependable, and detail-oriented
- Warm, professional, and confident communicator
- Comfortable speaking with families and employees
- Able to manage multiple priorities in a fast-paced environment
- Strong computer skills and willingness to learn new systems
Nice To Haves
- Administrative, healthcare, education, customer service, or ABA experience preferred
Responsibilities
- Serve as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours
- Communicate professionally and confidently with caregivers by phone, email, and text to ensure timely resolution of scheduling needs and concerns
- Proactively notify families and staff of schedule changes, staffing adjustments, and coverage updates to maintain continuity of care
- Build positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundaries
- Maintain and update daily client schedules in ABA Connect
- Ensure all team members are informed of schedule modifications and have the information needed to provide consistent client services
- Monitor team communication and identify issues requiring leadership support
- Partner closely with the Director of Operations (DOO) to execute scheduling plans
- Help coordinate cancellations, additional hours, and schedule changes
- Follow up with families regarding P2P checks and payments
- Help coordinate check collection and reissued payments when needed
- Support day-to-day administrative needs of the center
Benefits
- 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
- Generous 401(k) with up to 6% employer match
- 100% employer-paid maternity/paternity leave for up to 5 weeks
- EAP (unlimited counseling 24/7)
- BeyondMed (discounts on wellness and elective healthcare services)
- PerkSpot (discounts on top brands)
- Pet Insurance (Nationwide)
- On the GoGa wellbeing hub
- Mileage reimbursement
- Performance bonus potential
- Referral bonuses for BCBAs and RBTs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
