Client Care Coordinator

Competitive EDGE Physical Therapy, Inc•Fremont, CA

23h•$22 - $25•Onsite

About The Position

Competitive Edge Physical Therapy is seeking a Client Care Coordinator to be the heart of the front desk at their new Fremont, CA clinic. This role is responsible for creating an outstanding client experience, from greeting clients warmly to guiding them through their care journey. The ideal candidate will be the first smile clients see, the voice they hear on the phone, and the person who ensures their experience is seamless. This is a full-time, in-person position for someone who thrives on connecting with people and genuinely cares about their experience.

Requirements

You light up when you're helping people and get energy from conversation
You've worked in hospitality, retail, fitness, a spa, a salon, a hotel, or any role where the customer experience came first
You stay calm, kind, and positive, even when things get busy
You're a natural communicator who can explain things clearly and make people feel heard
You follow through on what you promise and take pride in being dependable
You're comfortable learning new software (we'll train you on our systems)

Nice To Haves

You love the idea of being part of a small, close-knit team where your personality makes a difference
Bonus points if you're into sports, fitness, running, or an active lifestyle

Responsibilities

Greet every client warmly and make them feel at home from the moment they arrive
Build real relationships with clients over the course of their care, learning their goals, their sports, and what matters to them
Answer calls, texts, and emails with warmth, patience, and professionalism
Help new clients feel confident and informed about what to expect before, during, and after their visits
Guide clients through next steps after evaluations, including scheduling their plan of care and understanding their options
Handle questions, concerns, and schedule changes with empathy and a problem-solving attitude
Follow up with clients who've missed visits or paused care, checking in with genuine care rather than a script
Manage scheduling, rescheduling, and cancellations so clients get the times that work for them
Process payments and explain billing, packages, and Superbills clearly and comfortably
Keep the front desk and lobby organized, welcoming, and ready for every client
Protect client privacy and handle all health information with care and confidentiality
Partner with our clinicians and Operations Manager to make sure every client's experience is seamless