Client Care Coordinator - Service
About The Position
The Client Care Coordinator role is for an existing vacancy within Motion, a leading full-service mobility and accessibility solutions provider in Canada. The successful candidate will be responsible for delivering an outstanding customer experience to clients, their loved ones, and community healthcare practitioners. This role requires prioritizing client comfort and attention, ensuring a welcoming and caring environment, and driving behind-the-scenes efficiency. The coordinator will collaborate with in-store and warehouse colleagues to support the company's mission of making life accessible for everyone.
Requirements
- Experience in a fast-paced office environment or a customer-facing role.
- Deadline-driven with the ability to prioritize and manage a myriad of tasks.
- Proficiency in Microsoft Office Suite.
- Comfortable navigating databases.
- Ability to learn new software quickly.
- Interest in gaining exposure to the healthcare and personal mobility device industry.
- Strong relationship-building skills with customers.
- Professional and flexible communication skills.
- Comfortable responding to urgent inquiries via phone, email, or in person.
- Ability to navigate situations in a friendly, empathetic, and compassionate manner.
- Clean criminal background check.
- Bondable.
Nice To Haves
- Worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks.
- High attention to detail.
- Strong organizational skills.
- Willingness to help wherever and whenever needed.
- Ability to foster relationships with colleagues, professionals, and clients.
- Seeks opportunities to enhance the lives of those around them and finds satisfaction in solving problems.
Responsibilities
- Welcome, engage with, and meet the needs of clients and visitors on-site.
- Manage and prioritize telephone and email communications in a friendly and helpful manner.
- Work closely with Service Technicians and Sales Consultants to oversee client order administration.
- Update databases and schedule technician appointments.
- Arrange for the pick-up and delivery of equipment.
- Manage all details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
- Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client records, is complete and accurate.
Benefits
- Fair and attractive compensation with a salary range from $39,600 - $55,500 annually.
- Eligibility to a comprehensive benefits package.
- Robust vacation and personal days allotment.
- RRSP/DPSP match program.
- Maternity/parental leave top-up.
- Employee Assistance Program.
- Employee Discount Program.
- Tenure recognition through our Motion Milestone Program.
- Employee Referral Bonus Program.
- Professional Development Reimbursement.
- Eligibility to the company’s pooled bonus plan.
- Goodlife Fitness corporate membership discount.
- A safe, respectful, and supportive work environment including company-provided safety equipment and resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
