Client Care Coordinator

TEEG•Thompson, CT

4d•Hybrid

About The Position

The Client Care Coordinator will work collaboratively with the Client Care Manager and other case management staff to provide individualized case management services to eligible clients. This role involves meeting with clients to complete intakes, assessments, income verification, program qualifications, enrollments, ongoing case management, and case closings. The coordinator will also enroll and maintain virtual accounts for case management application services, provide various forms of client support, and become CHOICES certified within 6 months. Additionally, the position involves working with upper management on client relief allocation awards, developing and assessing program materials, providing community outreach, creating promotional materials, offering front desk support, and performing administrative support for other program staff as needed. The role requires maintaining strict confidentiality, a strong knowledge of TEEG services and community resources, accurate data entry, and compliance with grantor/funder requirements. The coordinator will also attend meetings and trainings, provide agency-wide assistance during high volume periods or absences, and represent TEEG positively.

Requirements

Desire to work with disenfranchised populations while supporting TEEG’s mission
Bachelor’s degree in human services or related field or 5 years of similar work experience
Proficiency in Microsoft Office software
Strong written, oral, organizational, and conflict-resolution skills
Ability to work independently and collaboratively with flexible hours and duties
General knowledge of local and regional services and supports
Clean record with State Police Bureau of Identification, Department of Children and Families and Department of Motor Vehicles
Possesses a valid driver’s license, reliable transportation, and proof of registration and motor vehicle insurance
Respect for persons without regard to age, race, color, national origin, ancestry, religion, sex, pregnancy, transgender status, gender identity or expression, sexual orientation, disability, genetic information, marital/civil union status, veteran status, uniformed servicemember status or socioeconomic status
Mandated Reporting certification
Elder Abuse Identification & Mandated Reporting certification
CPR & First Aid certification
TEFAP Civil Rights certification
Bloodborne Pathogens certification

Nice To Haves

Prior certification for Mandated Reporting, Elder Abuse Identification & Mandated Reporting, CPR & First Aid, TEFAP Civil Rights, and Bloodborne Pathogens is desirable, but candidates lacking one or more certifications can obtain the certification on the job.

Responsibilities

Work collaboratively with Client Care Manager and other case management staff to provide individualized case management services to eligible clients as needed
Meet with current and referred clients to complete intakes, assessments, income verification, program qualifications, enrollments, ongoing case management, and case closings as needed
Enroll and maintain virtual accounts for available case management application services
Provide in-person, virtual, and/or telephonic supports to clients as needed
Become CHOICES certified within 6 months
Work with upper management to determine appropriate client relief allocation awards
Develop, maintain, and assess applicable program materials as needed
Provide outreach to the local community.
Create and distribute outreach and promotional materials for clients, community resources and public consumption to promote senior programming
Provide front desk support as needed
Perform administrative support or coverage for other program staff when needed
Any other duties as assigned by Supervisor or Executive Director