Client Care Coordinator
Law Office of Abhisha Parikh•Edison, NJ
•Onsite
About The Position
Be the reason every client feels supported from day one. We’re looking for an organized, compassionate Client Care Coordinator to join our team on-site in Edison, NJ as the primary point of contact for clients throughout their legal journey. If you thrive in a fast-paced environment, love helping people, and never let the details slip through the cracks, we'd love to meet you.
Requirements
- Proven experience in a client-facing administrative, customer service, legal support, or office coordination role.
- Strong written and verbal communication skills with the ability to communicate professionally and empathetically with clients.
- Demonstrated ability to manage multiple priorities, stay organized, and consistently meet deadlines in a fast-paced environment.
- Experience tracking tasks, following up on outstanding items, and ensuring nothing falls through the cracks.
- Exceptional attention to detail with a history of maintaining accurate records and documentation.
- Proficiency with Microsoft Office and experience using CRM, case management, or other database software.
Responsibilities
- Welcome and onboard new clients, ensuring they have an exceptional first experience.
- Answer phone calls, emails, and client inquiries with professionalism and empathy.
- Coordinate communication between clients, attorneys, and legal staff.
- Track follow-ups so no client question goes unanswered.
- Manage incoming documents, notices, and client files with accuracy.
- Keep case records organized and up to date in the case management system.
- Request client reviews and help maintain an outstanding client experience.
Benefits
- Work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
