Client Care Coordinator

Truss Veterinary Alliance, LLC•Farragut, TN

41d•Onsite

About The Position

As a Client Care Coordinator (CCC), you will wear many hats. You may toggle between our Command Center where you will juggle communications and administrative tasks (e.g. teletriage, web chat, emails, medical record) or our Welcome Kiosk where you are responsible for one of the most important tasks at Truss Vet: creating a positive first impression. Whether a client is walking through our doors for the first time or connecting by phone, they experience a “magic moment” from that first interaction that sets the trajectory for the entirety of their clinical experience. Your job is to make it exceptional. This means greeting and answering questions with enthusiasm and empathy, adding clients to the waitlist, finding ways to help pet owners even if the conversation doesn’t translate to a clinic visit, and ensuring our queue management software is kept organized and accurate so the workday flows smoothly for the clinical team. You will play an integral role in making us one of the best clinics and best places to work on the planet. No pressure! :) With our Knoxville location set to launch in fall 2026, this is your chance to grow with us and be part of something transformative.

Requirements

Ability to immediately connect with people and make them feel cared for through a trusting, professional, and empathetic demeanor.
Growth mindset; continuous learning and seeking ways to advance self, career, and team.
Desire to work for a company with a big vision and ambitious growth plans.
Desire to make a difference, have an impact on people's lives, and change the future of animal healthcare.
Ability to work in teams and relate to people of all types.
Willingness to "get your hands dirty;" no task is beneath you.
Provide energy to others; generally a happy, positive, optimistic person.
Trustworthy, reliable, and eligible for employment in the state of TN.
Personal values overlap with Truss Vet's core values.

Nice To Haves

Avoid drama, gossip, and workplace politics.

Responsibilities

Juggle communications and administrative tasks (e.g. teletriage, web chat, emails, medical record) in the Command Center.
Create a positive first impression at the Welcome Kiosk.
Greet and answer client questions with enthusiasm and empathy.
Add clients to the waitlist.
Find ways to help pet owners even if the conversation doesn’t translate to a clinic visit.
Ensure queue management software is kept organized and accurate for smooth workflow.