Client Care Coordinator

The Animal Cardiology Center•New York, NY

18h•$20 - $23•Onsite

About The Position

The Animal Cardiology Center (TACC) is seeking a Client Care Coordinator to join their specialty practice in Brooklyn's DUMBO neighborhood. TACC is a state-of-the-art, cardiology-specific practice that opened in January 2023, with a focus on employee wellness and a dynamic, rewarding culture. The Client Care Coordinator is the primary point of contact for clients, serving as the face of the practice. This role involves working closely with clinical staff and acting as an ambassador to the public, clients, and the professional community. The company is passionate about animal welfare and people's well-being, fostering a culture of kindness, respect, and a healthy work/life balance to support employee potential and professional growth. This position offers an opportunity to refine skills and expand knowledge in a prestigious, boutique environment.

Requirements

2+ years of experience in a customer service or client facing role (Veterinary Preferred)
Excellent written and verbal communication skills
Comfort working around all types of dogs and cats
Exceptional organizational skills with a keen eye for detail
Adaptability and focus in a busy environment
A passion for animals

Responsibilities

Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
Communicate and collaborate with colleagues regarding patient care and client questions
Document communications and conversations
Manage the appointment schedule
Receive payments for services rendered and oversee daily financial reconciliation
Perform intake and discharge duties
Perform general administrative duties
Answer multiple phone lines
Maintain common areas