Client Care Coordinator

Amazing Care Home Health Services•Aurora, CO

5d•Remote

About The Position

Amazing Care Home Health is seeking a compassionate, organized, and self-driven Client Care Coordinator to support our Colorado IHSS and HCBS clients in maintaining independence and quality of life within their homes and communities. The Client Care Coordinator serves as a primary liaison and advocate for clients and families, ensuring services are coordinated effectively and aligned with each client’s goals, needs, and authorized services. This position combines client engagement, field-based coordination, caregiver training, care planning, admissions, quality oversight, and collaboration with community and Medicaid partners. In addition to care coordination responsibilities, this role serves as a professional ambassador for Amazing Care Home Health by developing strong relationships with clients, caregivers, case managers, referral sources, and community partners while supporting agency growth through exceptional service and representation.

Requirements

High school diploma or GED required
Minimum 1–2 years of experience in client care, care coordination, home care, social services, healthcare, case management, or related field preferred.
Strong organizational and time management skills with exceptional attention to detail.
Ability to manage multiple priorities and independently establish deadlines.
Self-starter with the discipline to create and maintain an effective work schedule.
Strong written and verbal communication skills.
Ability to work independently while collaborating effectively with interdisciplinary teams.
Valid driver’s license, reliable transportation, and ability to travel extensively throughout assigned territory.

Nice To Haves

Associate’s or Bachelor’s degree in healthcare, human services, social work, public health, or related field preferred.
Knowledge of Colorado IHSS and HCBS programs strongly preferred.
Experience working with Medicaid-funded services.
Experience conducting client home visits and admissions.
Experience developing care plans and coordinating services.
Experience with KanTime strongly preferred.
Bilingual abilities (English/Spanish preferred).

Responsibilities

Serve as the primary point of contact and advocate for assigned IHSS and HCBS clients and their support systems.
Conduct admission visits, in-home assessments, onboarding visits, and ongoing home visits for assigned clients.
Develop, implement, and maintain individualized client service and care coordination plans.
Maintain consistent communication with clients and families regarding changes in condition, service needs, concerns, and goals.
Monitor client status and proactively identify opportunities to improve quality of care and client outcomes.
Support clients with education and training related to Independent Living Core Skills as needed or requested.
Assist clients in identifying and accessing community resources and support services to promote independence and quality of life.
Ensure clients receive services in accordance with authorizations and individualized needs.
Coordinate services and maintain strong communication with county case managers, referral sources, caregivers, families, and interdisciplinary team members.
Collaborate with external partners regarding admissions, service changes, authorizations, and client concerns.
Draft and update client care plans and ensure service delivery aligns with client goals and Medicaid requirements.
Facilitate continuity of care and ensure timely follow-up for changing client needs.
Maintain timely, accurate, and thorough documentation of visits, care plans, communications, and interventions.
Provide field-based education and support to caregivers on client-specific tasks, routines, preferences, service expectations, and care approaches.
Participate in caregiver onboarding and staff orientation activities as assigned.
Reinforce service excellence and client-centered care practices.
Serve as a resource to caregivers regarding client concerns and service expectations.
Manage and resolve client complaints, concerns, and service-related issues promptly and professionally.
Conduct follow-up and quality assurance activities to ensure client satisfaction and service effectiveness.
Participate in performance improvement initiatives and support ongoing service excellence.
Escalate concerns appropriately and collaborate with leadership on resolution strategies.
Serve as a professional representative of Amazing Care Home Health during admissions, client visits, and community interactions.
Build and maintain positive working relationships with referral partners, case managers, community agencies, and external stakeholders.
Communicate agency services, program eligibility, care coordination processes, and available resources to prospective clients and referral sources.
Support client growth initiatives through exceptional customer service, responsiveness, and relationship management.
Participate in community outreach, networking opportunities, and marketing initiatives as assigned.
Promote Amazing Care Home Health’s mission, values, and reputation through professional interactions and service excellence.
Collaborate with leadership to improve referral experience and client onboarding processes.
Act as an ambassador for the organization by creating a welcoming, knowledgeable, and supportive experience for clients and referral partners.
Remain current on Colorado Medicaid regulations, IHSS requirements, HCBS guidelines, agency policies, and best practices.
Participate in staff orientations, training sessions, and ongoing professional development.
Maintain compliance with documentation standards and internal procedures.
Independently manage a dynamic caseload while balancing competing priorities and deadlines.
Create and manage an effective work schedule to meet client and operational needs.
Demonstrate accountability, initiative, and strong follow-through.