Client Care Coordinator

Lifeline Animal Project Inc • Atlanta, GA

9d • $0 - $17 • Onsite

About The Position

As the Client Care Coordinator at LifeLine Animal Services, you will play a crucial role in welcoming visitors, assisting with inquiries, and supporting our mission to provide compassionate care to people and animals in need. This position requires excellent communication skills, empathy, and a proactive approach to managing administrative tasks and client interactions.

Requirements

• Previous experience in customer service, receptionist, or administrative roles.
• Passion for animal welfare and commitment to the LifeLine mission.
• Exceptional verbal and written communication skills, with a professional and friendly tone.
• Strong organizational skills and attention to detail.
• Ability to work independently and efficiently in a fast-paced environment.
• Proficient in basic computer skills and experience with data entry.
• Compassionate, patient, and solution-oriented when responding to client inquiries.
• Minimum of high school diploma or equivalent.
• 18 years or older.

Nice To Haves

• Knowledge of animal behavior and basic medical terminology preferred.
• Bilingual proficiency is a plus.
• Experience working in an animal shelter or veterinary clinic preferred.

Responsibilities

• Greet visitors warmly and provide them with accurate information about our shelter and available services.
• Promote LifeLine’s mission by educating the public about Friendly Finder and Take 48 programs.
• Answer incoming calls and respond to emails promptly and professionally. Respond to voicemails in a timely manner.
• Assist pet owners with inquiries regarding lost or found animals, adoption procedures, and general shelter information.
• Perform data entry tasks accurately and maintain up-to-date records of animals, clients, and inquiries using our shelter management system.
• Exhibit exceptional stewardship by maintaining a clean and organized reception area, ensuring it reflects our commitment to animal welfare and professionalism.
• Take responsibility to distribute donated items to the proper location.
• Collaborate with other shelter staff and volunteers to ensure smooth operations and excellent customer service.
• Actively and compassionately work to reunite lost pets with their owners through diligent communication and follow-up.
• Trace microchips and make all attempts to find contact information and reach the owner.
• Post Found Dog listings on social media and comb through lost and found listings to look for potential matches within the shelter.
• Accompany lost pet owners on shelter walk through in a thorough and efficient way.
• Process reclaim paperwork and ensure all protocols are followed.
• Courageously support LifeLine’s mission to save lives by having comprehensive knowledge of all shelter operations and programs.
• Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset when working with clients and visitors.
• Help build a community of animal welfare advocates by supporting and engaging the volunteers at LifeLine Animal Project.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED