Client Care Coordinator

Ensemble Therapy • Colton, CA

2d • $23 - $23 • Onsite

About The Position

The Bilingual Client Care Coordinator will assist with general office duties, including electronic filing, sending communications, managing medical records, and answering phones. This role involves collecting payments, scheduling and rescheduling client appointments, and supporting the front desk with patient check-ins and form completion. The coordinator must adhere to company policies, HIPAA, and FERPA regulations, and assist providers with English/Spanish translation. Cross-training with other departments is also a responsibility.

Requirements

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination - Adjusting actions in relation to others' actions.

Responsibilities

• Assist with general office duties, such as electronic filing documents, sending zoom links, emails, medical records and answering phones.
• Collect co-payments or past-due payments from customers.
• Assist with scheduling monthly client appointments and rescheduling appointments.
• Answer phones in a professional manner, respond to client needs.
• Assist front desk receptionist with checking in-patients, making copies of IDs, obtaining or giving evaluation forms to be completed.
• Adhere to all the policies and standards stated in the Employee Handbook.
• Exhibit compliance with The Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) regulations.
• Assist providers when needed with translating English/Spanish.
• Cross-training with other departments.

Benefits

• $450/month towards employee's medical plan (PPO or HMO), dental and vision 100% covered by Ensemble.
• Voluntary time, long-term disability, critical illness, and accidental benefits are provided.
• 401(K) plan
• Employee assistance program
• Flexible Spending Account (FSA)
• Vacation Hours and Sick Time available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed