Client Care Coordinator - Front Desk - Med Spa
About The Position
The Client Care Coordinator (CCC) is the first point of contact for guests and members at Serotonin Centers, a premier anti-aging and wellness destination. This role ensures a seamless and welcoming experience by managing front desk operations, scheduling, and client engagement using a specific tech stack (Zenoti, GHL, email, and Teams). The CCC also supports sales and service excellence, acting as the center's concierge and operational anchor. Key duties include greeting clients, managing appointments, processing transactions, maintaining accurate records, and fostering a positive, professional environment. CCCs are crucial for client retention and satisfaction through exceptional service and support of team goals.
Requirements
- Strong communication and interpersonal skills.
- Ability to create a welcoming environment.
- Experience in front desk or client service roles.
- Proficiency in Zenoti and general business platforms.
- Comfort with email and Teams.
- Excellent multitasking and organizational skills.
- Ability to manage high-volume environments.
- Positive attitude, team spirit, and commitment to client satisfaction.
- Adherence to HIPAA and secure handling of client information.
- Follow all safety protocols for front desk operations and client interactions.
Nice To Haves
- Consultative sales experience preferred.
Responsibilities
- Manage front desk operations, including greeting clients, check-in/check-out processes, answering phones and emails.
- Schedule and confirm appointments using Zenoti, maintaining real-time accuracy of calendars.
- Provide information on services, memberships, and promotions, and answer client questions.
- Promote memberships, retail products, and nutraceuticals.
- Process payments accurately and reconcile daily transactions.
- Track and follow up on membership renewals.
- Maintain accurate client records in Zenoti and ensure data is audit-ready.
- Adhere to HIPAA and biohazard protocols.
- Participate in daily huddles, update trackers and whiteboards with goal vs. actual performance.
- Support Health Coaches, Medical Practitioners, and Aestheticians by coordinating schedules and client flow.
- Assist with in-center marketing initiatives and event preparation.
- Engage with the local community through outreach and open houses.
Benefits
- Employee discounts
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
