Client Care Coordinator

ER2•Mesa, AZ

1d•Onsite

About The Position

ER2 partners with organizations ranging from growing businesses to some of the world's largest enterprises, providing technology deployment, equipment management, and zero-waste IT disposal solutions. We're also committed to reducing the digital divide through donation initiatives that increase access to technology and opportunity in under-resourced communities. The opportunity is for a full-time Client Care Coordinator to support our Logistics team in delivering exceptional service to clients around the world. In this role, you'll coordinate pickups, partner with clients and internal teams, and help keep operations running smoothly in a fast-paced environment. You'll also have opportunities to assist with special logistics projects as business needs evolve.

Requirements

High school diploma or equivalent required.
Proficiency with Google Workspace and the ability to quickly learn new software and internal systems.
Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Fluent in reading, writing, and speaking English.
Legally authorized to work in the United States.
Valid driver's license.
Ability to pass a pre-employment drug screening.
Ability to successfully pass a background check in accordance with company policy and client requirements.

Nice To Haves

Associate's or bachelor's degree preferred.
2+ years of experience in logistics, scheduling, transportation, client service, or a related field preferred.
Experience coordinating projects, schedules, shipments, or service requests is a plus.
Familiarity with IT asset management, reverse logistics, or supply chain operations is preferred, but not required.

Responsibilities

Coordinate and schedule client pickups, ensuring all logistics are planned accurately and efficiently.
Serve as a primary point of contact for clients by responding to inquiries via phone, email, tickets, and the ER2 Portal.
Monitor pickup status, communicate updates, and proactively resolve scheduling issues, delays, or changes.
Partner with drivers, vendors, account managers, and operations teams to ensure successful pickups and deliveries.
Coordinate freight shipments and transportation requests, ensuring shipments are properly arranged and delivered on time.
Manage shared communication channels, including inboxes, voicemail, and support tickets, responding promptly to client requests.
Maintain accurate records by updating internal systems with pickup details, client information, transportation costs, and other logistics data.
Ensure logistics activities comply with company policies and applicable transportation and environmental regulations.
Support cross-functional logistics initiatives and special projects as business needs evolve.