Client Care Associate (Remote)

Steele Auto Group Careers

13h • Remote

About The Position

At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you’re part of something bigger. We’re proud to deliver the Best Customer Buying Experience, and at the core of it all is our people, where “Everything We Do is Driven by You.” Your passion, your purpose, your potential. Steele Auto Group has an immediate requirement for a Client Care Associate to support our Nova Scotia location. This opportunity offers a progressive call center environment with no evenings, no weekends, and no overnight shifts. Hours of operation: Monday to Friday, 8:00 AM to 5:00 PM. Compensation: Earn a competitive base wage of $17.50 to $20.30 per hour, plus a bonus of up to $600 per month. We are seeking both English-speaking and bilingual candidates. Bilingual associates will receive an additional $1.00 per hour premium on top of their base wage.

Requirements

• Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word).
• A people person with a passion for great service, and the experience to prove it.
• Great communication skills, you’re a pro at listening and making yourself understood.
• Organized, with the ability to juggle priorities without dropping the ball.
• Motivated, detail-oriented, and ready to bring your A-game every day.
• A team player who also shines when working independently.
• Comfortable multitasking in a fast-paced environment.

Nice To Haves

• Bilingual in French and English?

Responsibilities

• Deliver top-notch customer experiences with enthusiasm over the phone, via email, or any other channel they reach out on.
• Delivering friendly, helpful, and professional support to customers via phone, email, and more.
• Scheduling appointments and reminding customers about upcoming service needs.
• Managing your workload and juggling priorities with ease.
• Following up on inquiries and solving issues with a proactive, problem-solving mindset.
• Keeping customer records up to date and handling confidential info with care.
• Collaborating with our dealerships to ensure seamless communication and top-tier customer service.
• Updating systems, resolving issues, or lending a hand on the fly.
• Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy; this may vary based on dealership needs.
• Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support; this may vary based on dealership needs.

Benefits

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed