Client Care Associate (Remote)

Steele Auto Group • Dartmouth, NS

1d • CA$18 - CA$20 • Remote

About The Position

Steele Auto Group has an immediate requirement for a Client Care Associate to support our Nova Scotia location. This opportunity offers a progressive call center environment with no evenings, no weekends, and no overnight shifts. Hours of operation: Monday to Friday, 8:00 AM to 5:00 PM. Compensation: Earn a competitive base wage of $17.50 to $20.30 per hour, plus a bonus of up to $600 per month. We are seeking both English-speaking and bilingual candidates. Bilingual associates will receive an additional $1.00 per hour premium on top of their base wage.

Requirements

• Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word).
• A people person with a passion for great service, and the experience to prove it.
• Great communication skills, you’re a pro at listening and making yourself understood.
• Organized, with the ability to juggle priorities without dropping the ball.
• Motivated, detail-oriented, and ready to bring your A-game every day.
• A team player who also shines when working independently.
• Comfortable multitasking in a fast-paced environment.

Nice To Haves

• Bilingual in French and English? That’s a big plus!

Responsibilities

• Delivering friendly, helpful, and professional support to customers via phone, email, and more.
• Scheduling appointments and reminding customers about upcoming service needs.
• Managing workload and juggling priorities.
• Following up on inquiries and solving issues with a proactive, problem-solving mindset.
• Keeping customer records up to date and handling confidential info with care.
• Collaborating with dealerships to ensure seamless communication and top-tier customer service.
• Updating systems, resolving issues, or lending a hand on the fly.
• Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy; this may vary based on dealership needs.
• Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support; this may vary based on dealership needs.

Benefits

• 100% Matched Retirement Savings Plan
• Flexible Health & Dental Plans
• Mental Health & Wellness Support
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement
• Access to Steele University

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed