Client Care Advocate

Brown & Brown Insurance•Maitland, FL

13d•Onsite

About The Position

The Client Care Advocate role provides daily account management support in the operations of the Service Division. This role provides excellent customer service to the clients’ employee membership, as well as the carrier account management teams. The Client Care Advocate will assist in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe. They will also assist in providing documentation and guidance to client employees regarding various benefit programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics. Understanding health and benefits products, services, and tools is crucial to educate client membership on what is available through their existing program(s). The role requires staying current on industry trends, new product development, legislation, coverages, and online enrollment technology systems. Additionally, the Client Care Advocate will assist in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements. They will also assist in documenting service information into internal management databases and handle client-specific projects as assigned, including enrollment processing, billing reconciliation, claim resolution, and Cobra compliance within established timeframes. Assisting with open enrollment meetings is also a responsibility, and may require travel for client/enrollment meetings.

Requirements

High school diploma or equivalent
Excellent organizational, verbal, and written communication skills
Strong interpersonal and professional skills
1 - 3 years experience in a similar position

Nice To Haves

Life and Health License
Bachelor’s degree
Computer skills to include proficient knowledge of MS Office environment
Working knowledge of BenefitPoint and ImageRight

Responsibilities

Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.
Assist in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe.
Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.
Understand health and benefits products, services, and tools to educate client membership of what is available through their existing program(s).
Remain current on industry trends and information, new product development, legislation, coverages, and online enrollment technology systems (e.g. carrier websites, payroll vendor systems, etc.)
Assist in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements.
Assist in the documenting of service information into the internal management databases.
Client specific projects as assigned including but not limited to enrollment processing, billing reconciliation, claim resolution and Cobra compliance within the established timeframes.
Assist with open enrollment meetings.
May require travel for client/enrollment meetings.