Client Advocate

WTW•New York, NY

21h•Hybrid

About The Position

Client Advocates provide strategic relationship management and lead teams, taking advantage of specialized industry experience and unparalleled market know-how to craft strategies for clients to quantify, mitigate, and transfer risk. This role is for individuals who are client-centric, interested in affiliating with an industry leader, and committed to helping clients unlock their potential through effective risk management. Visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Client Advocate serves as a single point of contact, providing clients a direct route to all resources at Willis Towers Watson. The primary objective is client success through the provision of cost-effective insurance and risk management solutions according to each client’s individual requirements. This is a unique and exciting opportunity for experienced insurance individuals interested in a diverse & challenging role that encompasses sales, brokerage & account management responsibilities.

Requirements

High School Diploma required
At least 15 + year’s client management and/or insurance sales experience, preferably with an insurance brokerage industry leader, preferably in Natural Resources Oil & Gas Industry
Experienced in middle-market to large account risk management.
Demonstrable & current in-depth knowledge & understanding of the industries and sectors of their account businesses, including the main products & services produced and processes used
A comprehensive & broad network of active contacts
First-class interpersonal skills, including relationship building & maintenance
Excellent communication (verbal & written), numerical, presentation & organizational skills
Self-motivated with the ability to work effectively as part of a team in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential
Proficient working knowledge of Microsoft Office systems, including Excel
Insurance broker’s P&C license required.

Nice To Haves

Bachelor’s Degree preferred
Previous managerial or leadership experience in a client-facing mandate would be highly advantageous
Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)

Responsibilities

Proactively & positively managing Willis Towers Watson’s business relationship with the client
Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis Towers Watson’s service to the client and ensuring the integrity of said provision at all times.
Ensuring that client engagement, contract formation and service delivery processes are fully compliant with Group policies across all territorial, legal and regulatory domains
Increasing the profitability of the client account & ensuring retention of that business over time
Manage all client renewals through the various Willis Towers Watson placement teams
Assist with the preparation and delivery of our value proposition on new business
Leading by example and providing a strong role model and influence on others for best Client Advocate practices
Contributing to the revenue growth of the office

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.