Client Billing Account Manager

Natera

14d • $21 - $25 • Remote

About The Position

The Client Billing Account Manager will be responsible for building and maintaining collaborative and productive relationships within the organization relating to Revenue Cycle Management. Acting as a key liaison across clients, Sales, Finance, and internal teams, this role focuses on resolving billing issues, improving processes, and collecting on outstanding balances for assigned clients.

Requirements

• Manages assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
• Communicates with clients via phone, email, and video conferencing to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
• Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays, missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely invoicing.
• Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing.
• Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client.
• Leads regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives aligned with departmental and organizational goals.
• Analyzes billing trends, identifies recurring issues, and implements targeted process improvements to enhance collections and revenue cycle efficiency.
• Supports revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems to improve reimbursement and maximize cash collections.
• Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and electronic).

Responsibilities

• Manages assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
• Communicates with clients via phone, email, and video conferencing to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
• Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays, missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely invoicing.
• Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing.
• Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client.
• Leads regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives aligned with departmental and organizational goals.
• Analyzes billing trends, identifies recurring issues, and implements targeted process improvements to enhance collections and revenue cycle efficiency.
• Supports revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems to improve reimbursement and maximize cash collections.
• Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and electronic).
• Performs other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed