Client Authorization Coordinator

Aveanna•Laredo, TX

16d•Onsite

About The Position

The Client Authorization Coordinator (CAC) manages the authorization process and supports best business practices so the office can meet its financial goals. The role helps ensure patients and therapists do not face administrative obstacles to care. The coordinator tracks and submits clinical documentation, evaluations, re-evaluations, physician and discharge orders, and information required by insurance companies. The position also verifies referral funding sources, communicates with therapy and other staff, monitors order and authorization status, and coordinates paperwork with physician offices. This is an in-office role in Laredo, Texas, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Compensation is $18–$20 per hour. Additional duties may be assigned as needed.

Requirements

Experience with authorization submission and follow-up.
At least 6 months of data entry and customer service experience, or 1 year of previous work with insurance.
Ability to demonstrate leadership capabilities and aptitude for managing and placing multidisciplinary health care staff.
Public relations ability, interpersonal skills, and a professional telephone manner.
Organization, flexibility, and attention to detail.
Business decorum and appearance.
Supportive of a team-based approach.

Nice To Haves

College degree preferred.
Knowledge of health care preferred.
Pediatric home health or therapy experience is a plus.

Responsibilities

Track and submit clinical documentation, evaluations, re-evaluations, and physician orders to the respective signing physicians.
Track and submit discharge orders.
Track and submit necessary information to patients’ insurance companies.
Communicate with appropriate staff when orders or authorizations are received.
Follow GLS standard operating procedures for orders and authorizations.
Conduct initial insurance verification to ensure referrals have an appropriate funding source.
Communicate therapy referrals to the Therapy CSC after completing initial insurance verification.
Notify the appropriate supervisor when therapy orders exceed acceptable collection time.
Document and maintain accurate status information in Aveanna-based software for evaluations and treatment orders, TP-1, TP-2, plans of care, and authorizations.
Coordinate with appropriate departments when paperwork is needed from physicians’ offices.
Handle additional or necessary job duties as needed.