About The Position

The Client Associate maintains the in-store sales and service experience and promotes a sales culture within the retail store to achieve or exceed sales, KPI, and profitability goals. The role focuses on serving in-store clients, building repeat business, supporting store initiatives, and maintaining an inviting, productive retail environment.

Requirements

  • At least 1 year of experience in a client services-related capacity.
  • Proficiency in Microsoft applications.
  • Proficiency in point-of-sale (POS) systems.
  • Strong written and verbal communication skills.
  • Ability to make decisions independently or escalate when applicable.
  • Ability to work non-traditional hours, including weekends, evenings, and holidays.

Responsibilities

  • Provide approachable and efficient sales and service on the sales floor to achieve sales goals and deliver exceptional service.
  • Connect with in-store clients and develop and retain repeat clients to drive individual sales goals.
  • Maintain in-depth knowledge of each season’s apparel, including fit, fabric, and intended use.
  • Participate in in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
  • Follow client service standards and company policies and procedures.
  • Foster a friendly, open, and inviting environment for in-store guests.
  • Promote a work environment focused on teamwork and productivity.
  • Maintain cleanliness and organization in the store, including the front of house and stock space.
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