Client Associate Fashion Island

TravisMathew • Newport Beach, CA

8d • Onsite

About The Position

The Client Associate maintains the in-store sales and service experience and promotes a sales culture to help achieve or exceed sales, KPI, and profitability goals. The role focuses on delivering exceptional service, building relationships with clients, supporting repeat business, and maintaining a welcoming, organized retail environment.

Requirements

• At least 1 year of experience in a client services-related capacity.
• Proficiency in Microsoft applications.
• Proficiency in point-of-sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently or escalate when applicable.
• Ability to work non-traditional hours, including weekends, evenings, and holidays.
• Ability to walk, sit, stand, bend, reach, and move continually during working hours.

Responsibilities

• Provide approachable and efficient sales and service on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of each season’s apparel, including fit, fabric, and intended use.
• Participate in in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
• Follow client service standards, company policies, and procedures.
• Foster a friendly, open, and inviting environment for in-store guests.
• Contribute to a teamwork- and productivity-focused work environment.
• Maintain cleanliness and organization in the store, including the front of house and stock space.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed