Client Associate - Whaler's Village HI

TravisMathew • Lahaina, HI

2d • $18 - $20 • Onsite

About The Position

The Client Associate maintains the in-store sales and service experience and promotes a sales culture in the retail store to achieve or exceed sales, KPI, and profitability goals. The role focuses on delivering exceptional client service, building repeat business, maintaining product knowledge, and supporting a welcoming, organized, and productive store environment.

Requirements

• At least 1 year of experience in a client-services-related capacity.
• Proficiency in Microsoft applications.
• Proficiency in point-of-sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently or escalate when applicable.
• Ability to work non-traditional hours, including weekends, evenings, and holidays.

Responsibilities

• Maintain an approachable and efficient sales and service focus on the sales floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of each season’s apparel, including fit, fabric, and intended use.
• Participate in in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open, and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including the front of house and stock space.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed