Client Alignment Representative, Public Sector

Netsmart Technologies • Overland Park, KS

1d • Remote

About The Position

The Public Sector Client Alignment Representative (CAR) is a developmental sales role within Netsmart’s Public Sector division, designed to cultivate future Client Account Executives (CAEs). The CAR supports strategic client initiatives, manages relationships with government entities, and identifies opportunities to expand Netsmart’s footprint across behavioral health, human services, and post-acute markets. This position bridges client relationship management, data-driven sales execution, and solution alignment to drive measurable outcomes for both clients and Netsmart. The Public Sector team serves as the strategic front line for government-funded clients. This role drives alignment between client priorities and Netsmart’s technology solutions, helping public agencies deliver better care outcomes through automation, analytics, and interoperability. CARs act as trusted advisors who connect clients’ operational needs with Netsmart’s capabilities while supporting CAEs in revenue growth, retention, and client satisfaction.

Requirements

• Exceptional organization, attention to detail, and communication skills.
• Strong presentation and storytelling abilities in a sales context.
• Proven ability to prioritize multiple accounts and deadlines.
• Proficiency with Salesforce, ServiceNow, Highspot, and Microsoft Office Suite.
• Comfort discussing pricing and quantifying value to overcome objections.
• Understanding of government procurement processes and funding cycles.
• Curiosity, initiative, and resilience when navigating complex sales environments.
• All applicants for employment must be legally authorized to work in the United States.
• Netsmart does not provide work visa sponsorship for this position.

Nice To Haves

• The CAR role is the first step in Netsmart’s Public Sector sales career ladder, with a clear advancement track to Senior CAR → Junior CAE → CAE → Senior CAE.
• High performers are identified through proactive problem solving, ownership of client deliverables, and a measurable impact on pipeline growth.
• Each new hire receives a structured 30-60-90 day onboarding plan with mentorship, shadowing, and goal-setting sessions tied to career progression.

Responsibilities

• Partner with 2–3 CAEs to manage up to 50 client accounts, driving alignment and revenue growth.
• Conduct whitespace analysis to identify new sales and expansion opportunities.
• Support RFP development and lead procurement research across city, county, and state clients.
• Prepare, track, and refine Salesforce opportunities, invoices, and client documentation.
• Customize client communications and marketing assets through Highspot and Microsoft tools.
• Collaborate cross-functionally (product, marketing, implementation) to ensure smooth handoffs and client satisfaction.
• Capture detailed call notes, summarize client feedback, and communicate next steps internally.
• Contribute to process improvement projects and share best practices that streamline the sales cycle.
• Deliver and track progress toward annual software, hosting, and service quotas.

Benefits

• Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law.
• Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense.
• In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
• If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees