Client Advisor

Richemont•New York, NY

30d•Onsite

About The Position

Richemont is a leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories. The Client Advisor role is with Vacheron on Madison Avenue and reports to the Boutique Director. The position focuses on delivering a personalized premium client experience, building long-term client relationships, and representing the Maison as an ambassador. The Client Advisor uses product expertise and curiosity to understand clients’ desires and aspirations and turn clients into Maison ambassadors. The role also supports boutique operations, merchandising, inventories, and special projects. Candidates should have 2 to 5 years of experience in luxury retail, service, or hospitality. A college degree is preferred; general knowledge of or interest in timepiece movements is also sought. The role requires availability for retail hours, including nights and weekends. The expected salary range is $25–$30; salary is determined based on relevant skills and experience.

Requirements

2 to 5 years of previous experience in a luxury retail, service, or hospitality environment.
Strong understanding of customer-service needs and customer priorities.
Excellent computer skills.
Excellent interpersonal and communication skills.
Strong attention to detail and ability to manage multiple tasks simultaneously and precisely.
Self-starter with a team-player approach.
Must be available to work retail hours, including nights and weekends.

Nice To Haves

College degree preferred.
General knowledge of or interest in timepiece movements.
SAP exposure is a plus.
Additional language skills are a plus.

Responsibilities

Deliver an exceptional in-store experience and customer journey by providing a welcoming environment, maintaining customer-service standards, and demonstrating solid product knowledge at each touchpoint.
Partner with boutique and local management to develop plans and participate in in-store and offsite events and networking.
Accurately capture client data and use available tools to follow up and build client relationships.
Consistently achieve and ideally exceed sales targets while following retail guidelines.
Master the key moments of the sales ceremony, ask effective questions, listen to client needs, gather information to make sales and encourage return visits, and handle negotiations and objections.
Assist and support after-sales clients in accordance with Maison values, acting as a referent and offering recommendations to provide an exceptional client experience.
Remain knowledgeable about industry news and competitors.
Represent the Maison as an ambassador and communicate its values, codes, history, and stories with passion and extensive knowledge.
Describe Maison pieces and collections in detail, including construction, materials, care, and design, and use knowledge of collections to promote their uniqueness and adapt the approach to each customer.
Understand and comply with Group, Maison, and boutique security and operational policies and procedures.
Assist with daily boutique setup and breakdown and communicate maintenance issues.
Assist with merchandising and daily maintenance of displays and back-stock.
Participate in daily and annual inventories and cycle counts to prepare for and ensure a successful audit.
Assist with special projects, such as price changes and back-office responsibilities.