Client Advisor - Portland, OR

Tiffany & Co•Portland, OR

1d•Onsite

About The Position

As a Tiffany Client Advisor, you embody the Tiffany brand in every client interaction, using the Tiffany Touch and your personal flair to create extraordinary client experiences. You act as an excellent communicator and brand ambassador, conveying your passion for Tiffany and bringing an entrepreneurial spirit to your work. You develop client relationships and exceed commercial targets by building your own business and fostering a culture of clienteling, outreach, and client development. The role focuses on deepening client relationships to drive loyalty and spend, consistently meeting or exceeding store commercial targets, capturing client data, cultivating new and existing relationships, and generating sales through repeat business. You identify ways to grow your business through elevated client appointments, support key product pillars, and use curiosity and discovery to convert clients. You elevate the in-store experience by creating memorable moments for every client. You demonstrate the Tiffany Touch during selling ceremonies, deliver the client experience behaviors identified in the NPS program, and use client feedback and store amenities to improve service. You also connect clients with their wardrobes through styling.

Requirements

Experience in retail, luxury retail, or relevant client-related work such as hospitality.
Proven track record in achieving commercial results.
Ability to connect with clients.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to work with a diverse client base.
Proficiency with point-of-sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

College or university degree.
Proficiency in multiple languages.

Responsibilities

Represent the Tiffany brand in every client interaction and deliver extraordinary experiences using the Tiffany Touch.
Develop client relationships and exceed commercial targets by building and growing personal business.
Foster a clienteling culture, encourage an entrepreneurial spirit, and support client development and outreach business.
Deepen client relationships to drive lifetime loyalty and client spend.
Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
Capture client data and cultivate new and existing client relationships.
Generate a significant portion of sales through repeat client business.
Identify ways to grow business by delivering elevated experiences during client appointments.
Drive business through key product pillars and convert clients through curiosity and discovery.
Create memorable in-store moments and demonstrate the Tiffany brand ambassador role during every selling ceremony.
Demonstrate client experience behaviors identified within the NPS program.
Use client feedback to elevate the in-store experience and optimize hospitality and store amenities.
Act on NPS performance and client feedback.
Connect with clients’ wardrobes and provide styling.