Client Advisor - Portland, OR

Tiffany & Co.•Portland, OR

1d•Onsite

About The Position

As a Tiffany Client Advisor, embody the Tiffany brand in every client interaction and deliver an extraordinary client experience using the Tiffany Touch. Serve as an excellent communicator and brand ambassador, conveying passion for Tiffany and an entrepreneurial spirit. Build client relationships, grow a personal business, and exceed commercial and sales targets. Foster a clienteling culture and encourage client development and outreach. Deepen client relationships to build lifetime loyalty and spend; consistently achieve or exceed monthly, quarterly, and annual store commercial targets; capture client data; and generate a significant portion of sales through repeat business. Find innovative ways to grow business through elevated appointments, key product pillars, curiosity, and discovery. Elevate the in-store experience by creating memorable moments, demonstrating Tiffany Client Experience Behaviors, and using client feedback and NPS performance to improve service. Optimize hospitality and store amenities, and connect clients with their wardrobe through styling. Tiffany describes its workplace as inclusive and committed to helping employees reach their potential. Eligible employees are offered comprehensive benefits, including adoption and surrogacy assistance, parental leave, well-being programs, competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, and paid time off.

Requirements

Experience in retail, luxury retail, or relevant client-related work such as hospitality.
Proven track record in achieving commercial results.
Ability to connect with clients and work with a diverse client base.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Proficiency with point-of-sale systems, client tracking systems, and Microsoft Outlook/email.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

A college or university degree.
Proficiency in multiple languages.

Responsibilities

Represent the Tiffany brand and deliver extraordinary experiences in client interactions.
Communicate effectively as a brand ambassador and demonstrate passion for Tiffany and an entrepreneurial spirit.
Develop client relationships, grow outreach business, and exceed commercial targets and sales plans.
Foster a clienteling culture and encourage client development.
Build lifetime client loyalty and spend, and achieve or exceed monthly, quarterly, and annual store commercial targets.
Capture client data and cultivate new and existing client relationships.
Generate sales through repeat client business and identify ways to grow business through elevated client appointments.
Drive business through key product pillars and convert clients through curiosity and discovery.
Create memorable in-store experiences and demonstrate Tiffany Client Experience Behaviors.
Use client feedback and NPS performance to elevate the in-store experience.
Optimize hospitality and store amenities to create unique experiences.
Connect with clients’ wardrobes and style them.