Client Advisor-Part Time-Old Orchard
About The Position
As a part-time Client Advisor at Tiffany & Co., you embody the Tiffany brand in every client interaction, using the Tiffany Touch and your own style to create extraordinary experiences. You serve as a communicator and brand ambassador, develop client relationships, and grow your business by exceeding sales plans and commercial targets. You foster clienteling and entrepreneurial practices that build client outreach and loyalty. The role combines sales and service. You deepen client relationships to encourage lifetime loyalty and spending, achieve store commercial targets, capture client data, cultivate new and existing relationships, and generate repeat business. You identify ways to grow sales through elevated appointments and key product pillars, and connect clients with products that suit their wardrobes. You create memorable in-store experiences, apply the client experience behaviors used in the NPS program, and act on client feedback while making effective use of hospitality and store amenities. Tiffany describes its workplace as inclusive and committed to sustainability. Eligible employees are offered comprehensive benefits, including adoption and surrogacy assistance, parental leave, well-being programs, medical, dental, and vision insurance, 401(k) plans with company match, and paid time off. The stated wage range for this position is $20.40–$24.00.
Requirements
- Experience in retail, luxury retail, or relevant client-facing work such as hospitality.
- Proven track record of achieving commercial results.
- Ability to connect with clients.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with point-of-sale systems, client-tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States or the country where the position is based.
Nice To Haves
- College or university degree.
- Proficiency in multiple languages.
Responsibilities
- Represent the Tiffany brand in every client interaction and create an extraordinary client experience.
- Communicate effectively and act as a Tiffany brand ambassador.
- Develop client relationships and exceed commercial targets and sales plans.
- Foster clienteling, entrepreneurial spirit, client development, and outreach business.
- Build lifetime client loyalty and spending through relationship development.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data and cultivate new and existing client relationships.
- Generate a significant portion of sales through repeat client business.
- Grow business through elevated client appointments and experiences.
- Drive business through key product pillars and convert clients through curiosity and discovery.
- Deliver memorable in-store moments and demonstrate the Tiffany Touch during selling ceremonies.
- Demonstrate client experience behaviors identified within the NPS program and use client feedback to improve experiences.
- Optimize hospitality and store amenities, and act on NPS performance and client feedback.
- Connect with clients’ wardrobes to style them.
Benefits
- Adoption and surrogacy assistance.
- Parental leave.
- Programs supporting mental, emotional, physical, and financial well-being.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) plan with company match.
- Paid time off.
- Competitive pay.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
