Client Advisor, Full Time

FERRAGAMO USA INC•Aventura, FL

28d•Onsite

About The Position

Ferragamo is seeking a Full Time Client Advisor for their Aventura Location. The Client Advisor is responsible for providing excellent and specialized customer service by creating emotionally enriched relationships with clients. This role involves developing and nurturing loyal client relationships through personal connections and CRM initiatives, managing and driving sales by understanding client desires, and creating a hand-crafted experience to achieve the best sales performance.

Requirements

Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
An in-depth knowledge of the desires, needs and expectations of luxury clients.
A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
Being a master of storytelling and the art of asking engaging questions.
Courageous with ideas and innovative in your approach, always ready to grow and learn.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.

Nice To Haves

Knowledge of a second language preferred.
Previous retail sales experience preferred, luxury retail experience a plus.

Responsibilities

Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
Actively promotes a positive work environment through teamwork and collaboration.
Assist operations team by maintaining stock of designated area on selling floor and in stock room.
Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
Promote cross selling to increase UPT sales metrics.
Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes.
Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
Takes an aggregate approach to identify and recommend merchandise across all channels