Client Advisor, Full Time

FERRAGAMO USA INC•New York, NY

1d•$23 - $24•Onsite

About The Position

Ferragamo is a global luxury brand founded in 1927, known for its expert craftsmanship in shoes, leather goods, apparel, silk products, and accessories. With approximately 3,800 professionals worldwide, the company operates from its Florence Headquarters, regional offices, and over 400 directly operated stores. Ferragamo is committed to evolving and innovating sustainably, blending elegance with modernity, and making clients feel energized, surprised, and valued through Italian craftsmanship. The company is certified as a Great Place to Work.

Requirements

Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
In-depth knowledge of the desires, needs and expectations of luxury clients.
Powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
Master of storytelling and the art of asking engaging questions.
Courageous with ideas and innovative in your approach, always ready to grow and learn.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.

Nice To Haves

Knowledge of a second language preferred.
Previous retail sales experience preferred.
Luxury retail experience a plus.

Responsibilities

Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
Actively promote a positive work environment through teamwork and collaboration.
Assist operations team by maintaining stock of designated area on selling floor and in stock room.
Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision.
Demonstrate expert styling and brand knowledge.
Promote cross selling to increase UPT sales metrics.
Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
Engage in sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes.
Clearly understand company set KPI’s and exhibit the ability to identify strategies to enhance performance standards.
Take an aggregate approach to identify and recommend merchandise across all channels.