Client Advisor, Full Time
About The Position
Ferragamo is redefining luxury fashion with a unique blend of elegance and modernity, committed to evolving and innovating sustainably. They aim to make clients feel energized, surprised, and valued, all with a passion for Italian craftsmanship. The company fosters an inspiring and engaging spirit, with passionate, positive, and empathetic colleagues who create lasting impressions. Ferragamo was founded in 1927 by Salvatore Ferragamo and is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of products. The company has approximately 3,800 committed professionals across its global offices and around 400 directly operated stores. Ferragamo is certified as a Great Place to Work.
Requirements
- Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
- Being a master of storytelling and the art of asking engaging questions.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
- Computer knowledge to track inventory.
- Proficient English language skills; knowledge of second language preferred.
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
- Ability to effectively communicate with customers, peers, and management.
- Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
Nice To Haves
- knowledge of second language preferred
- luxury retail experience a plus
Responsibilities
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Actively promotes a positive work environment through teamwork and collaboration.
- Assist operations team by maintaining stock of designated area on selling floor and in stock room.
- Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
- Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
- Promote cross selling to increase UPT sales metrics.
- Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
- Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes.
- Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
- Takes an aggregate approach to identify and recommend merchandise across all channels.
Benefits
- Equal Employment Opportunity employer
- provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.
- committed to providing reasonable accommodation to applicants and employees with disabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
