Client Accounts Analyst

Akerman LLP•Tampa, FL

2d•Hybrid

About The Position

Akerman is seeking a Client Accounts Analyst to support the Firm’s financial operations by partnering with attorneys, clients, and business professionals to facilitate the timely resolution of account balances and billing-related inquiries. The position manages the lifecycle of client receivables, fosters positive client relationships, and supports the Firm’s revenue objectives. The Firm describes its work environment as hybrid, promoting flexibility, collaboration, and professional growth.

Requirements

Five or more years of collections experience in a law firm.
Strong written and verbal communication skills, with the ability to interact professionally and effectively with attorneys, clients, and colleagues.
Excellent organizational skills and attention to detail.
Ability to manage competing priorities, exercise sound judgment, and meet established deadlines.
Strong problem-solving and analytical capabilities.
Proficiency in Microsoft Office, Excel, 3E, and ARCS, and ability to learn new systems and technology quickly.
General understanding of accounting, finance, or accounts receivable concepts.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Previous experience in accounts receivable, billing operations, collections, financial services, client service, or a professional services environment.

Responsibilities

Serve as a resource for attorneys, legal support staff, clients, and internal departments regarding account payment and billing matters.
Manage a portfolio of client accounts, including monitoring outstanding invoices, credit balances, and work-in-progress to support timely revenue realization.
Partner with clients and internal stakeholders to facilitate resolution of outstanding account balances and payment-related concerns.
Communicate about account status by telephone, email, and written correspondence in a professional, service-oriented manner.
Analyze account activity and identify opportunities to improve accounts receivable performance and realization of Firm revenue.
Collaborate with Billing, Accounts Receivable, and other Finance teams to resolve invoice discrepancies, reconciliation matters, payment application issues, and client concerns.
Escalate significant collection risks and unresolved matters to management as appropriate, and recommend potential solutions.
Prepare account summaries, aging analyses, and portfolio updates to help leadership manage financial performance and mitigate risk.
Participate in departmental initiatives, process improvements, and special projects intended to enhance operational efficiency and the client experience.
Perform additional duties and responsibilities as assigned.