Client Account Specialist - Allegiance

Cigna Healthcare • Maryland Work at Home, MD

3d • $24 - $36 • Remote

About The Position

As a Client Account Specialist, you will play a key role in building strong client relationships and ensuring a seamless service experience. In this role, you will act as a trusted partner for clients, brokers, and internal teams, helping resolve questions, coordinate solutions, and support ongoing account success. Your attention to detail, communication skills, and commitment to service will directly contribute to client satisfaction and long‑term business growth.

Requirements

• Minimum 2+ years of experience in healthcare, insurance, account management, or client service roles.
• Strong communication skills with the ability to engage professionally across diverse audiences.
• Excellent organizational and problem-solving skills with strong attention to detail.
• Proficiency in Microsoft Office, including Word and Excel.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Bachelor’s degree or equivalent experience in business, healthcare, or a related field.
• Experience working with group health plans, benefits administration, or insurance products.
• Knowledge of medical terminology and insurance processes.
• Strong relationship-building skills with a customer-focused mindset.

Responsibilities

• Serve as a primary point of contact for clients, brokers, and internal teams, ensuring clear and timely communication across all stakeholders.
• Resolve inquiries and issues related to group health benefit plans, delivering accurate and efficient solutions.
• Coordinate information flow across departments to support client needs and ensure consistent service delivery.
• Organize and facilitate meetings with clients, brokers, and internal partners to support collaboration and account success.
• Monitor and manage client issues, escalating concerns as needed and ensuring follow-through to resolution.
• Support account renewals and assist with client communications related to plan changes and updates.
• Maintain accurate documentation, records, and correspondence to support compliance and service quality.
• Partner with internal teams to identify opportunities for service improvements and strengthen client relationships.
• Deliver high-quality customer service that reflects professionalism, responsiveness, and accountability.

Benefits

• Medical, vision, dental, and well-being and behavioral health programs.
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays
• Annual bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree