Client Account Representative

Philips•Malvern, PA

4d•Onsite

About The Position

Serve as the key liaison between Account Executives, physician practices, and internal teams, ensuring exceptional service and effective communication. Your role: Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities. Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues. Track, analyze, and document inquiries, feedback, and service trends, maintaining accurate records and supporting continuous process improvements. Educate users on products, policies, and procedures, and support the onboarding of new physician offices and staff. Manage multiple priorities in a fast-paced environment, ensuring inquiries are routed appropriately and customer service standards are consistently met. Training, nesting, and ramp-up typically last 4–12 weeks and follow a Monday–Friday schedule of 9:00 AM–5:00 PM EST. Upon completion of training, the schedule changes to Monday–Friday, 10:30 AM–7:30 PM EST.

Requirements

Bachelor's degree, or 2+ years of experience in customer service, call center, or sales support with a high school diploma, GED, or vocational education.
Strong proficiency in Microsoft Office applications.
Strong technical acumen.
Excellent computer skills.
Ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
Customer-focused problem solver with strong communication skills, attention to detail, and the ability to collaborate effectively across teams.
Must reside in or within commuting distance to Malvern, PA.

Responsibilities

Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities.
Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues.
Track, analyze, and document inquiries, feedback, and service trends, maintaining accurate records and supporting continuous process improvements.
Educate users on products, policies, and procedures, and support the onboarding of new physician offices and staff.
Manage multiple priorities in a fast-paced environment, ensuring inquiries are routed appropriately and customer service standards are consistently met.