Client Account Representative

PowerPay • Upper Merion Township, PA

3d • Onsite

About The Position

PowerPay is seeking a Client Account Representative (CAR) to join their growing operations team. This role involves working closely with customer operations and sales teams to ensure a positive client experience. The CAR will act as the primary point of contact for clients and serve as a liaison between internal teams and clients, contributing to the company's growth.

Requirements

• Strong customer management skills
• Strong computer, phone and active listening skills
• Excellent communication skills
• Good business acumen
• Desire to work hard and enjoys a challenge
• Ability to multitask, prioritize, and manage time effectively
• Customer focused mentality
• Detail Oriented
• Organized

Nice To Haves

• Bachelor's degree desired
• Previous experience in loan or mortgage industry helpful

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers
• Inbound and outbound calls to address customers’ questions about products and services
• Communicating with customers through various channels
• Keeping records of customer interactions, transactions, comments, and complaints
• Acknowledging and resolving customer complaints
• Act as the primary point of contact for clients and serve as a liaison between internal teams and clients

Benefits

• Great working environment
• State of the art technology
• Spacious up to date office
• Full stocked kitchen
• Team-centric company culture
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level