Client Account Manager

Custom Print Graphics•Niles, IL

31d•Onsite

About The Position

Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.

Requirements

1–3 years in account management, client services, or a similar client-facing role
Someone who takes ownership, follows through, and doesn't need to be chased down to get things done
Strong written and verbal communication skills — organized, responsive, and clear
Comfortable learning order management and production software
Calm under pressure in a fast-paced, deadline-driven environment
Reliable and detail-oriented with a genuine investment in doing the job well

Nice To Haves

print, promo, apparel, or manufacturing experience is a strong plus

Responsibilities

Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through delivery
Build and maintain strong, long-lasting client relationships through consistent, proactive communication
Respond to inbound inquiries from new and existing clients via phone and email with professionalism and urgency
Assist clients with quotes, pricing, and product questions using established guidelines
Follow up on open orders, artwork approvals, and proofs to keep jobs on schedule
Communicate order status and timelines proactively — before the client has to ask
Collaborate with production, art, and shipping teams to resolve issues and keep workflow smooth
Maintain organized records of client interactions, orders, and correspondence