Client Account Manager

Custom Print GraphicsNiles, IL
Onsite

About The Position

Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.

Requirements

  • 1–3 years in account management, client services, or a similar client-facing role
  • Someone who takes ownership, follows through, and doesn't need to be chased down to get things done
  • Strong written and verbal communication skills — organized, responsive, and clear
  • Comfortable learning order management and production software
  • Calm under pressure in a fast-paced, deadline-driven environment
  • Reliable and detail-oriented with a genuine investment in doing the job well

Nice To Haves

  • print, promo, apparel, or manufacturing experience is a strong plus

Responsibilities

  • Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through delivery
  • Build and maintain strong, long-lasting client relationships through consistent, proactive communication
  • Respond to inbound inquiries from new and existing clients via phone and email with professionalism and urgency
  • Assist clients with quotes, pricing, and product questions using established guidelines
  • Follow up on open orders, artwork approvals, and proofs to keep jobs on schedule
  • Communicate order status and timelines proactively — before the client has to ask
  • Collaborate with production, art, and shipping teams to resolve issues and keep workflow smooth
  • Maintain organized records of client interactions, orders, and correspondence

Benefits

  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
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