Client Account Manager

U.S. Bank National Association • Los Angeles, CA

11d • $51,765 - $60,900

About The Position

The Client Account Manager/Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels. They are responsible for the overall management of a book of small to medium business accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. This role involves consulting with clients through data analysis, industry education, presentation of performance results, and recommending actions to improve performance. The Client Account Manager/Executive also serves as the escalation point for both internal and external client issues.

Requirements

• Associate's degree, or equivalent work experience
• Two or more years of client management experience in the financial industry
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

• Strong contract negotiation, account management and project management skills
• Strong problem-solving and negotiation skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proven customer service/relations skills
• Strong presentation, interpersonal, verbal and written communication skills
• Some knowledge of Elavon products and systems helpful

Responsibilities

• Overall management of a book of small to medium business accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals
• Consulting with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance
• Being the escalation point for both internal and external client issues

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree