Client Account Manager

J. J. Keller & Associates • Neenah, WI

2d • Onsite

About The Position

J. J. Keller is hiring a Client Account Manager! This role is ideal for someone who enjoys helping others without being tied to a traditional call-center environment, seeks variety in their day-to-day work, and wants to work for a company that makes a difference in the lives of their clients, employees, and local community. For over 70 years, J. J. Keller has been a trusted partner to over 90% of Fortune 1000 companies, providing solutions and expert insights to create safer workplaces and simplify complex compliance requirements. As a Client Account Manager, you will be the primary point of contact for your assigned clients, building strong relationships, helping them navigate regulatory requirements, and ensuring their services run seamlessly. This role offers the opportunity to make a significant impact daily. Our Neenah, Wisconsin Corporate Headquarters offers a jean-friendly environment, a cafe, free access to an onsite Fitness Center, Yoga Studio, and a paid online Fitness Subscription, free access to the J. J. Keller Wellness Center with some no-cost prescriptions, a walking trail, and multiple collaboration stations.

Requirements

• 2+ years of total office experience.
• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.
• Independent decision-making skills.

Nice To Haves

• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.
• Knowledge of related regulations desirable, but not required.

Responsibilities

• Establish and maintain relationships with clients and manages the client relationship.
• Serve as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educate clients on regulatory requirements, providing interpretations and best practices.
• Identify program improvement opportunities to meet and improve safety program objectives.
• Monitor client responsibilities to ensure compliance with service requirements.
• Analyze compliance trends and, if applicable, develop formal improvement programs.
• Maintain confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.
• Adhere to the department's data security policies pertaining to Personal Identification Information.
• Partner with internal teams on complex client inquiries.
• Assist the implementation team with new clients.
• Maintain expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Benefits

• Jean-friendly environment
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
• Near 1-mile long walking trail that wraps around the campus
• Multiple collaboration stations
• Professional Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree