Client Account Manager

TeleSpecialists LLC• US,

1d•Remote

About The Position

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Requirements

Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required
Five (5) or more years of experience in sales, consulting, strategic project management, or account management within a healthcare organization required.
Proven success managing enterprise- and facility-level client relationships, including complex accounts.
Demonstrated ability to achieve revenue targets and drive business growth.
Proficiency with CRM platforms such as Salesforce, HubSpot, or an equivalent system.

Nice To Haves

Advanced degree in healthcare operations, management, financial planning, healthcare policy, or a related field preferred.
Certified Account Manager (CAM), Project Management Professional (PMP), or equivalent certification preferred.

Responsibilities

Proactively identify and engage decision-makers within client organizations to achieve individual and team revenue goals.
Consistently meet or exceed annual cross-sales targets using a consultative sales approach.
Develop and execute account growth strategies by leveraging industry knowledge and client insights.
Build and nurture influential relationships with key stakeholders to drive account expansion.
Identify growth opportunities through active listening and data analysis, positioning TeleSpecialists as a trusted partner.
Develop client advocates and referenceable accounts to drive further market penetration.
Lead proactive renewal discussions with a focus on solution-based negotiations.
Collaborate with internal teams across Sales, Finance, Quality, and Medical Staff divisions to address challenges and ensure client satisfaction.
Partner closely with PSAMs to integrate physician feedback and issue trends into renewal strategies.
Implement effective retention strategies to minimize churn and maximize client lifetime value.
Serve as a client advocate by proactively addressing and resolving client issues.
Establish and monitor key performance indicators (KPIs) to track client satisfaction and loyalty.
Communicate insights to internal teams and recommend data-driven actions to improve outcomes.
Develop and implement comprehensive account management plans, including relationship mapping and regular account health assessments.
Conduct onsite visits, virtual meetings, and executive briefings to maintain strong client relationships.
Lead internal and external stakeholder meetings at corporate, division, and facility levels.
Ensure Salesforce is updated to reflect all key account activities and follow-up commitments.
Support the VP/Director of Client Account Management and VP of Business Development in managing large, complex accounts.
Contribute to the development of key account strategies, ensuring consistent value delivery across portfolios.
Lead the execution of annual or bi-annual client surveys.
Analyze feedback to identify trends, implement corrective actions, and achieve Net Promoter Score (NPS) goals.
Collaborate with internal teams to support continuous improvement in service delivery.
Conduct market and competitor analysis to identify new growth opportunities.
Utilize strategic insights and active listening to generate cross-sale opportunities.
Develop and present data-backed recommendations to senior leadership and clients.