Client Account Manager

YELLOW DOG SOFTWARE LLC•Norfolk, VA

13d•$0 - $50,000

About The Position

The Client Account Manager is responsible for owning the success, growth, and retention of assigned client accounts. This role serves as the primary relationship owner post-sale while proactively identifying and driving revenue expansion opportunities. The position requires a balance of client relationship management, consultative selling, and internal coordination to ensure clients receive maximum value from Yellow Dog Software.

Requirements

Strong written and verbal communication skills
Consultative mindset with the ability to identify and recommend solutions
Ability to take initiative and manage responsibilities independently
Strong organizational and time management skills
Comfortable working in a fast-paced, team-oriented environment
Experience with CRM systems (Zoho preferred)

Nice To Haves

Experience in hospitality, food & beverage, or retail environments
Experience working with inventory systems or operational workflows
Proven ability to manage and grow client relationships

Responsibilities

Own and grow a portfolio of client accounts, including expansion revenue and retention
Proactively identify, develop, and close upsell opportunities
Maintain consistent outreach to clients through calls, emails, and meetings
Conduct regular account reviews to drive product adoption and long-term success
Serve as the primary point of contact for client communication
Prepare proposals and contracts with clear, accurate expectations
Maintain accurate records of client interactions, opportunities, and next steps in CRM
Collaborate with internal teams to support client needs and initiatives
Identify risks within accounts and take action to support retention
Answering and responding to existing client sales inquiries via phone and email
Learn Yellow Dog product and offerings in order to provide needs assessments with clients