Client Account Executive
About The Position
The Customer Success Manager (CSM) is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers. Candidates must reside in the Northeast region of the US. You will partner closely with enterprise and mid-market clients to ensure they realize measurable value from our TEM, Mobile, and SaaS Expense Management solutions — driving higher adoption, multi-tower expansion, renewal success, and customer advocacy. This is not a support role. This is a commercial, strategic, customer-outcome role with direct impact on Calero’s expansion of revenue.
Requirements
- Bachelor’s Degree or equivalent preferred
- 3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services.
- Industry experience in Telecom Expense Management, Mobility, SaaS Management, Cloud FinOps, ITFM, Procurement, or related enterprise disciplines.
- Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations.
- Demonstrated ability to drive renewals, reduce churn, and grow existing accounts.
- Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders.
- Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making.
- Experience with global enterprises, regulated industries, or Fortune 1000 environments
- Experience navigating complex, matrixed customer environments with multiple stakeholders
Responsibilities
- Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention
- Identify, qualify, and drive expansion opportunities across Calero’s product portfolio
- Deliver Net Revenue Retention (NRR) >100% across your book of business.
- Develop customized Success Plans linked to customer’s strategic business objectives.
- Conduct regular Strategic Business Reviews (SBRs)
- Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders).
- Build advocates who participate in case studies, references, advisory councils, and peer-to-peer programs.
- Serve as the internal voice of the customer to Product, Engineering, Support, and Operations.
- Identify "red flags” and proactively work with Operations on recovery plans.
- Partner with Operations to ensure SLAs, accuracy, and quality are consistently achieved.
- Maintain CRM/CSM updates in Salesforce, and internal reporting structures.
- Provide accurate forecasts for renewals and expansion pipeline.
- Contribute to Customer Success playbooks, adoption programs, and scalable best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
