Client Account Executive, Commercial

Dialpad•Austin, TX

6d•Hybrid

About The Position

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Requirements

1-3 years of sales experience in an ever-changing environment.
Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time management and organizational skills with the ability to track numerous details.
Willingness to travel to customer locations or events as needed.
Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
Curiosity: Ability to get to know your customers’ business, internal teams, and processes.
Closing mindset: Get ahead of closing deals by asking closing questions early and often.
Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from.
High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment.

Nice To Haves

SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.

Responsibilities

Providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.
Serving as a consultant to the client, demonstrating the value of what's possible through the implementation of additional Dialpad product suite offerings.
Developing and executing a sales strategy for their book of business.
Meeting or exceeding sales and revenue goals and objectives.
Overall customer relationship management, and customer satisfaction.
Ensuring customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad.
Owning the sales process from start to finish for a portfolio of customers.
Working closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
Creating an account plan for how you will achieve your quarterly goals.
Cultivating relationships with our customers to gain insight into customer strategy and expansion plans.
Working leads and generating pipeline.
Achieving or exceeding quarterly revenue goals.
Serving as a Dialpad expert and becoming a trusted advisor and resource for your customers.
Identifying customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.
Becoming an advocate for the customer back to Dialpad.