Client Access Coordinator

Bloomington • Bloomington, MN

2d • Hybrid

About The Position

Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own. As a Client Access Coordinator, you’ll play an important role in helping clients access Fraser’s services. You’ll support a variety of clinical administrative and client service functions, including contact center support, referral and specialty scheduling, enrollment coordination, and clinical reception.

Requirements

• Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
• Provides an attitude and awareness of customer service that demonstrates a respect of others, commitment to success, and value of relationships.
• Effective communication in the English language, including verbal and written communication with both internal and external contacts with strong telephone skills required.
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection.

Nice To Haves

• BA/BS in sociology, psychology or related field preferred, but not required.

Responsibilities

• Respond to incoming phone calls in a timely, professional, and courteous manner, providing a positive experience for clients, families, and community partners.
• Triage calls and direct callers to the appropriate Fraser location, program, or team as needed.
• Research and provide accurate information to answer questions and assist callers with navigating Fraser services.
• Complete required checklists, follow-up tasks, and other responsibilities within designated timeframes.
• Process internal referral requests and complete appropriate enrollment tasks in a timely manner.
• Monitor available enrollment slots and proactively communicate availability through outbound calls.
• Identify and document future scheduling needs, including preferred appointment times, locations, and other client considerations.
• Coordinate scheduling for specialized service areas, including referrals, waitlists, special relationships, and unique Fraser services.
• Maintain accurate and timely documentation related to referrals, scheduling, and enrollment activities.
• Provide professional and welcoming support to clients and families through clinical reception and other administrative functions.
• Collaborate with clinical and administrative teams to ensure clients receive timely and appropriate access to services.
• Follow established workflows, procedures, and confidentiality requirements when handling client information.

Benefits

• UKG Wallet – Eligible employees can access earned wages before payday for added financial flexibility
• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed