Clerk (Family Services)

Poarch Band of Creek Indians • Atmore, AL

5d • Onsite

About The Position

The Family Services Clerk provides clerical and administrative support across all program areas, assisting the Director with daily operations. This role ensures excellent customer service, maintains professionalism, and helps Tribal Citizens with applications and referrals to appropriate services. Additional duties may be assigned to support departmental goals. This position reflects PCI’s core values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

Requirements

• High school diploma or equivalent required.
• Two (2) years of related employment experience in a confidential office setting required.
• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.
• Maintains strict confidentiality.
• Thrives in a fast-paced, high-pressure environment.
• Strong communication, organization, and multitasking skills.
• Proficient with computers (Word, Excel, etc.)
• Works well with diverse populations and teams.
• Problem-solver who adapts and improves processes.
• Accountable, professional, and follows policies and procedures.

Responsibilities

• Serves as receptionist or backup, greeting visitors, answering calls, and directing inquiries.
• Provides clerical and administrative support across all program areas.
• Assists with scheduling, calendars, mail, purchase orders, and data entry.
• Maintains records, files, and program data.
• Collaborates with staff and departments to support daily operations and community events.
• Assists clients with referrals and program access.
• Provides backup transportation for clients as needed.
• Performs other duties as assigned.

Benefits

• Medical, dental, vision, life insurance and voluntary benefits
• Paid time off and paid holidays
• Employee Assistance Programs (EAP)
• 401(k) with employer match
• Performance bonuses and COLA increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED