Clerk - Akron Internal Medicine Center

Cleveland Clinic•Akron, OH

1d•Onsite

About The Position

The Clerk supports the Akron Internal Medicine Center by accurately and efficiently completing physicians' orders, processing consultations and referrals, and making appointments for patients. The role uses decision trees to arrange specialty visits and coordinates advanced imaging through Epic or Central Scheduling, while also responding to calls about scheduling and referrals. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., at Cleveland Clinic Akron General.

Requirements

High school diploma or GED.
Competence with computer software, practice management systems, and Windows applications.
Knowledge of medical terminology, anatomy, and physiology.
One year of experience as a clerk, physician's receptionist, or in a similar hospital position.

Responsibilities

Transcribe physician orders, process consultations and referrals, and schedule tests, lab work, and appointments for office patients.
Complete necessary forms, requisitions, and communications.
Provide patients with accurate, concise information while respecting their right to privacy.
Separate STAT orders and requests from the regular workflow and process them appropriately.
Track IMCA patient labs and procedures.
Maintain appropriate levels of forms, materials, and supplies.
Communicate pertinent patient care information to appropriate personnel.
Provide backup support to the Billing Secretary, including assisting with phone calls as needed.
Build and maintain physicians' schedules.
Assist with orientation of new personnel.
Complete mandatory training and education to maintain organizational and department-specific competencies and requirements.