Clerk Typist 4
About The Position
The Laboratory Reference Centre (LRC) supports laboratory services for external hospital, clinic and private lab clients, manages client relations and invoicing processes, oversees communications processes such as developing client and operational memos, and handles other financial and administrative functions. The Clerk Typist performs a variety of clerical functions according to this office area including: addressing telephone and written inquiries from healthcare clients with regard to status and results of tests; forwards inquiries with regard to interpretation of laboratory results to appropriately qualified personnel; dispatches reports by fax transmission or via Lab Information System; records patient and test information into Laboratory Information System; assists in maintaining the Laboratory Reference Centre online test menu, website, and SOPs; compiles KPIs related to LRC agreements; distributes invoices and provides follow-up on aged accounts; attends and records minutes for LRC meetings; assists in maintaining inventory control; operates and maintains office equipment. Validates and confirms referred out test invoices. Performs other duties as assigned.
Requirements
- Grade 12 education or recognized equivalent
- Post-secondary diploma from a 2-year secretarial course or equivalent
- Accurate keyboarding skills of 50 wpm (subject to testing)
- Demonstrated computer proficiency in MS Office, including Word, Outlook, Excel (subject to testing)
- Demonstrated excellent written and oral communication skills, as well as attention to detail and proof-reading ability (subject to testing)
- Ability to organize work, prioritize tasks and problem solve in a fast-paced environment
- Ability to effectively liaise within a multidisciplinary medical team, including lab technicians, administrative support, laboratory leadership and professional staff
- Ability to manage competing priorities and frequent interruptions (calls, walk-ins, client requests) while maintaining accuracy and service standards.
- Requires high level of accuracy in data search, entry and administrative processes to ensure reliable processing of reports, billing, and workflow activities.
- Requires careful handling and distribution of laboratory reports, specimens, and supplies to support timely patient care and efficient departmental operations.
- Follows standards and guidelines of HIPAA.
Nice To Haves
- Minimum 1 year experience in customer-facing customer support/service role preferred
- experience using EPIC Beaker preferred
Responsibilities
- Addressing telephone and written inquiries from healthcare clients with regard to status and results of tests
- Forwards inquiries with regard to interpretation of laboratory results to appropriately qualified personnel
- Dispatches reports by fax transmission or via Lab Information System
- Records patient and test information into Laboratory Information System
- Assists in maintaining the Laboratory Reference Centre online test menu, website, and SOPs
- Compiles KPIs related to LRC agreements
- Distributes invoices and provides follow-up on aged accounts
- Attends and records minutes for LRC meetings
- Assists in maintaining inventory control
- Operates and maintains office equipment
- Validates and confirms referred out test invoices
- Performs other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
