Clerk Typist 2 - Healthy Homes

City of Lancaster•Pa, PA

4d•Onsite

About The Position

The Clerk Typist 2 provides customer service, processes documents, and delivers clerical support for the City of Lancaster’s Office of Healthy Homes. The role includes receptionist and office administration tasks, receiving and screening applications and fees, assisting residents with program paperwork and preliminary eligibility screening, and maintaining records for Local, State, and Federal funding. The position also supports Healthy Homes program activities, including onsite risk assessments, outreach, invoice processing, and administrative coverage for other staff. The job is based onsite at City of Lancaster locations. Work is primarily indoors in an environmentally controlled setting, with occasional outdoor work for risk assessments and outreach events. The position may involve occasional interactions with angry or upset individuals and requires lifting up to 10 pounds. Applicants must have valid authorization to work in the United States.

Requirements

High school graduation or GED completion is required; courses in typing and business procedures and practices are preferred.
One year of clerical experience is required.
A valid Pennsylvania State Driver’s License is required.
Knowledge of safe practices in an office setting, local, state, and federal housing programs, standard office equipment, modern office management practices and equipment, office automation, and business mathematics.
Proficiency in Microsoft Office or a similar suite, including Word, Excel, File Explorer, and Outlook.
Ability to perform data entry and retrieval; provide courteous, friendly, and firm information in person and by telephone; maintain complex records; organize data; and prepare reports.
Ability to learn the regulations, procedures, and activities of the Office of Healthy Homes and Bureau of Health.
Ability to file materials numerically and/or alphabetically, multitask, maintain strict confidentiality, use tact and discretion with sensitive information, meet deadlines, plan and organize work, and maintain routine records.
Positive interpersonal skills and ability to write and organize correspondence.
Ability to operate a vehicle on private and public streets.
Ability to read, write, speak, and comprehend written or oral instructions in English.
Ability to work as part of a team, collaborate successfully, adapt to changed situations, improve work processes, focus on customer needs, and commit to service excellence and continuous improvement.
Willingness to adhere to the City of Lancaster’s values of Quality, Teamwork, Integrity, and Respect.
Applicants must possess valid employment authorization to work in the United States and be able to work onsite at City of Lancaster locations.

Nice To Haves

Courses in typing and business procedures and practices.
Experience with Tyler Technologies (Munis).
Ability to read, write, speak, and comprehend Spanish.
Bilingual skills, especially Spanish or Swahili.

Responsibilities

Follow safe practices while performing duties.
Greet visitors, direct individuals to meeting locations, receive documents, and screen and route telephone calls, using translation services when necessary.
Perform clerical tasks, including typing, faxing, copying, and scheduling appointments.
Use office computers for data entry, retrieval, and word processing.
Compose routine letters, form letters, departmental reports, and memos.
File and retrieve materials using alphabetical, numerical, chronological, or similar systems.
Receive applications, documents, forms, and fees from the public; screen, sort, and assemble them for further processing.
Open and sort mail.
Provide landlords, tenants, and homeowners with appropriate applications and paperwork.
Answer questions about the Lead Hazard Control, Healthy Homes, Critical Repair, and other assigned programs.
Maintain records required for Local, State, and Federal funding administered by the Office of Healthy Homes.
Assist onsite with risk assessments and enter notes and XRF readings into an Excel sheet.
Pre-fill reports and forms.
Provide backup and overflow support to the Administrative Assistant.
Provide clerical support to Office of Healthy Homes staff and the Bureau Chief of Health as assigned.
Help participants complete applications and submit supporting documents.
Assist with preliminary program screening and eligibility.
Support marketing and outreach efforts for programs.
Organize and track office supplies and equipment and place orders as needed.
Receive, organize, and submit invoices for contractor payments, relocations, dust wipe lab services, equipment, office supplies, outreach materials, and other items as required.