Clerk, Physician Services

Lifepoint Health • Georgetown, KY

2d • Onsite

About The Position

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager. This role supports front office operations for Centerpoint Walk-In Clinic and Centerpoint Business Health – Georgetown.

Requirements

• High school diploma or equivalent required
• Knowledge and experience with computers, coding, and medical terminology preferred
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills and ability to handle stress in a positive manner
• Standing, sitting, walking, and bending required
• May require stair climbing
• Must be able to communicate clearly in person and via telephone
• Adequate hearing and vision required to perform duties
• May be exposed to communicable diseases or difficult patient interactions
• Must be able to read, write, and prioritize tasks effectively
• Ability to cope with stress in a positive and professional manner

Nice To Haves

• Associate’s degree preferred

Responsibilities

• Carries out front office activities in a kind and courteous manner and is helpful to patients and families
• Notifies Office Manager of customer complaints in a timely manner
• Gathers and updates patient demographic information in the practice management system
• Notifies patients of long wait times and offers alternatives
• Ensures effective telephone communication and documents messages accurately
• Coordinates all EMR/medical record activities
• Collects and posts payments and ensures security of all monies
• Schedules patients and manages appointment flow efficiently
• Performs insurance eligibility verification and obtains prior authorizations as needed
• Researches patient accounts to educate on balances and collect payments
• Performs appointment reminder/confirmation calls
• Completes required in-services
• Participates in patient satisfaction improvement initiatives
• Makes referrals to other medical team members when appropriate

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED