Clerk, Physician Services

Lifepoint Health • Maysville, KY

8h • Onsite

About The Position

Meadowview Regional Medical Center, part of Lifepoint Health, is seeking a Physician Services Clerk. This role is crucial within a diversified healthcare delivery network committed to prioritizing employee well-being to ensure exceptional patient care. The Clerk, Physician Services will embrace a vital mission dedicated to making communities healthier. The position involves providing quality customer service to patients and performing functions delegated and assigned by the Office Manager.

Requirements

• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner
• High school diploma or equivalent required

Nice To Haves

• Associate’s degree or high preferred
• Knowledge and experience with computers, coding, and medical terminology preferred

Responsibilities

• Carry out front office activities in a kind and courteous manner and is helpful to customers and their families
• Notify office manager of customer complaints in a timely manner
• Gather appropriate demographic information on each customer and update the practice management system
• Notify customers of long waits and offers alternatives
• Ensure effective telephone communication and documents messages
• Coordinate all EMR/medical record activities
• Collect and post payments and ensure safety and security of all monies
• Schedule patients and coordinates appointment scheduler activities to facilitate efficient patient flow
• Perform insurance eligibility verification and obtains prior authorization as needed
• Research patient ledger in effort to educate patient on balances due and collect payment for services rendered
• Perform appointment confirmation telephone calls
• Complete required in-services
• Participate in the development and implementation of patient satisfaction improvements
• Make referrals to other medical care team members when needed

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED