Clerk IV

Commonwealth of Massachusetts • Framingham, MA

18h • Onsite

About The Position

The Department of Developmental Services (DDS) is seeking a full-time Clerk IV to work at our Middlesex West Area Office in Framingham. This role is the first face of the office to the public, be it greeting someone at the front desk or answering the phone. Qualified candidates for this role will have knowledge of clerical office practices and procedures, including record keeping and office correspondence. This is a Full-time, 37.5 hour position. Shift: Days. Days Off: Saturday and Sunday. Flexibility required to meet the needs of the Office.

Requirements

• At least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:
• Knowledge of clerical office practices and procedures, including record keeping and office correspondence.

Nice To Haves

• I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.
• IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.
• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Responsibilities

• Provides administrative and service coordination support for Adult Services and Transition Services.
• Prepares, reviews, formats, and finalizes correspondence, reports, tables, forms, and other program documents to ensure accuracy, clarity, consistency, and accessibility.
• Uses and maintains multiple databases and electronic systems to enter, update, retrieve, and verify client and consumer information.
• Assists with coordinating referrals, records, communications, appointments, and other documentation related to adult and transition services.
• Communicates with individuals, families, service providers, schools, regional office staff, and other stakeholders to support timely service coordination and follow-up.
• Serves as a liaison with the Regional Office regarding the purchase of equipment, supplies, and other administrative needs.
• Performs general document-management functions, including copying, scanning, organizing, distributing, and maintaining electronic and physical records.
• Maintains filing, records-retention, and archiving systems in accordance with applicable policies and procedures.
• Provides general administrative support, assists with special projects, and performs other related duties as assigned.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED